Suite8 online training courses

With our Suite8 webinars, you will be able to selectively expand already existing Suite8 knowledge or acquaint yourself with Suite8 as a newcomer. The webinars take approximately three hours and are each limited to six participants.

You will experience up-to-date knowledge on different subject focal points and this will increase confidence, efficiency and productivity – and therefore the quality of your services provided.

Suite8 Rates Management

Increase your capacity utilisation with a targeted rates structure: Drawing up daily rates taking percentage occupation and events, basic rates with extra charges or reductions on standard rates, amenities, interfaces to channel managers, blocking data and rates restrictions, promotions (e.g. 5=4 and free of charge nights), arrangement handling.

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Suite8 Hotel Accounting

Keep your outstanding claims in sight: Outstanding claims-based bookkeeping, interfaces and their advantages, handling debtor administration incl. adjustment of reminders, business package with different value added tax rates, handling of complaints and credit entries, evaluation lists.

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Suite8 Beginners Course

We introduce you as a newcomer to the CRM and PMS module: User settings, favourites, explaining the menu (shortcuts and bar above), availability CTRL + D, prize question CTRL + R, room search CTRL + S, room plan CTRL + L, working with tasks & calendar events, different card categories, creation of new individual and company files, linking of profiles, correspondence (file – options – correspondence), reservation search, room reservation (explanation of all fields on the masks), reservation copy, reservation confirmations, cancel reservations, traces in the reservations and in the menu, billing instructions and correct linking, simple group reservations incl., report rooms as available, assign room numbers, out of order/out of Service, daily routine Suite8 (check-in/advance payment/moving and room exchange/cash deregistration and daily closing/check-out/invoice corrections/cancellations on the invoices/wrong financial method (invalid invoice) /transfer of bookings/booking split/subsequent postings/join postings/TSE), logbook, invoice archive, registration form

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Suite8 User Training l

Expand your existing CRM and PMS knowledge: Tips and tricks (linking companies, group installation, master accounts for optimisation of statistics, merging), difference between block/group/party, brief overview of Daily Suite8 reviews

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Suite8 CCM Advanced Course

Expand your CCM knowledge: Setting up occasion groups for weddings or birthdays, producing menu cards, tips and tricks, analysing statistics, invoicing and reservation for participants as well as flat rates, creating tasks and activities, working with forecast and sub-events.

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Suite8 Setup Training

Structure your CRM and PMS set-up: Editor training, marketing codes, user administration and rights, signatures, housekeeping set-up, package handling, e-mail settings.

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Suite8 Front Office Cash Register Training

Optimise your check-out flow: Producing group and conference invoices, working with the invoice archive, deposit handling, voucher handling as an alternative for houses without the voucher management module, credit notes and complaints, fault finding by means of journals, article administration and evaluation.

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Suite8 Maintenance and Housekeeping

Consolidate your housekeeping knowledge: Targeted optimisation of the HSK sector, creating work plans with the maintenance tool, lost property handling, planning and allocating chambermaids incl. reporting, fixtures handling, room allocation by short-term changes (e.g. additional bed or erecting beds), report handing incl. specials.

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Suite8 User Training ll

Complete your existing CRM and PMS knowledge: Duplicate console, guest data anonymization from version 8.10.x upwards, block reservation, correspondence and extended reporting (creation of Excel reports and evaluations), group limits and overbooking.

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Pos8 Training

Refresh your POS knowledge: Setting up articles (additional interrogation with and without price, allocation to different outlets, different prices for one article, allocation of separate printer pools), creating recipes (e.g. cocktail card), setting up recommendations (e.g. similar wines), waiter set-up (with and without waiter cards), issuing authorisations, setting up new outlets, Happy Hour cards.

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PCI and Security Training

Train Your Employees on Current Policies: General IT practices, privacy and data security, malfunctioning or power failure, PCI-DSS standards and payment card handling, malware threats, and detection.

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MFPOS V8 Training

Refresh your POS knowledge: Setting up articles (additional interrogation with and without price, allocation to different outlets, different prices for one article, allocation of separate printer pools), creating recipes (e.g. cocktail card), setting up recommendations (e.g. similar wines), waiter set-up (with and without waiter cards), issuing authorisations, setting up new outlets, Happy Hour cards.

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